FAQs
General Questions
What are your hours?
Monday – Friday 8:30 am – 5:30 pm EST
How can I contact Jazzercap?
On a trail and have your smart phone handy? Email us at jazzercap@gmail.com
Addicted to social media? We also love to chat on our Tiktok page!
How do I clean my Jazzercap purchase?
Machine wash cold on a delicate cycle; air dry
Where are Jazzercap products manufactured?
We have a number of manufacturing partners worldwide. Back in 2002, we started out by manufacturing small production runs in the USA. Over the years, we’ve expanded our line and we now source styles in China, Cambodia, and Vietnam, in addition to Massachusetts. All of our styles are designed and tested in Kent, CT.
I have a product suggestion or concern, whom should I contact?
We are always looking for ways to improve our products and raise the bar in the industry to better meet the needs of our fellow adventurers! Please contact Jazzercap Customer Service at jazzercap@gmail.com if you have any comments, suggestions, or concerns.
Is ordering over the internet secure?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
How do I use a discount code on my purchase?
If your order qualifies for a discount, it will be automatically applied to your order at checkout. Only one discount/promotion can be used per purchase.
Are you currently offering any promotions?
You can check out our current offers here. And be sure to subscribe our email list to be kept informed of special deals, product drops, promotions & more.
Shipping/Tracking
Will I receive notification or a tracking number when my order ships?
Yes, you will receive an email when your package is scanned by our shipping provider. If you have questions, please call our customer service team at jazzercap@gmail.com.
How do I track my package?
Once your order has shipped, your account will be updated and you will receive an email which includes shipment and tracking information. You can then either follow the link provided in your email or enter the tracking number directly in the carrier’s website (USPS) to get an updated status report of your shipment. If you are unable to find your tracking information, our Customer Service department is happy to help. You can reach our service team at jazzercap@gmail.com. Tracking is available 24-hours after your order has shipped.
Returns/Exchanges
How long after purchase can I return/exchange an item?
Trail Tested Guarantee: your complete satisfaction is our goal. If you’re not happy with your purchase, let us know and we’ll provide a replacement or refund – no fine print, no strings, no time limits, no shipping charges. Nothing but our commitment to do what it takes to satisfy our customers.
You can reach our customer service team at jazzercap@gmail.com. M-F, 8:30 am – 5:30 pm EST
Group Sales
What products can we purchase from the Jazzercap line?
We are happy to extend our group rate discounts to various organizations, businesses, clubs and outdoor industry affiliated groups. Please contact us directly at jazzercap@gmail.com to find out if you qualify for our special group rate pricing.
What form of payment do you accept?
We accept Visa, Mastercard, Discover and PayPal.